PupStart benefits
We’ve teamed up with Joii to ensure you’re fully equipped to give your puppy the best possible start in life.
Puppies are covered under our dog insurance and those under 12 months old also benefit from PupStart. T&Cs apply.
Get the benefits of PupStart
When you take out an insurance policy with Animal Friends for a puppy under 12 months old, you will be automatically enrolled into the PupStart programme.
To access the free puppy clinics and vet video consultations, you will need to download the free Joii Pet Care app, available in the App Store or Google Play.
You can opt out of the PupStart programme at any time by clicking the link at the bottom of any PupStart email.
To be able to access your free 1-2-1 puppy clinics and training advice you need to download the free Joii Pet Care app from the App Store or Google Play and sign up as an Animal Friends customer. When you sign up, the details that you enter on the app must match the details we have on our records. If they don’t, please call us on 0344 557 0300 to check our records are up to date.
Once you have signed up and are in the app, select 'Health Clinics' from the home page and select 'Puppy Clinic'. You will then be connected with a nurse where you can discuss any issues or questions you may have.
Joii veterinary nurses recommend that you attend your first puppy clinic as soon as you take out a policy with us.
To be able to speak to a Joii vet you’ll need to download the free Joii Pet Care app through the App Store or Google Play and sign up as an Animal Friends customer.
You’ll then be able to call a vet whenever you might need to, day or night, by selecting 'Call a vet' from the app home page.
When you take out an insurance policy for your puppy with us, we'll automatically email you with expert advice, relevant to your puppy's age.
If you have not received any emails within 2 weeks of joining Animal Friends, please email us at info@animalfriends.co.uk.
Remember to check any spam folders within your email account.
Alternatively, you can find all of our puppy-related blogs and articles in our Puppy Hub.
You can opt out of the PupStart programme at any time by clicking the link at the bottom of any PupStart email.
If you haven't done so already, download the Joii Pet Care app through the App store or Google Play and sign up as an Animal Friends customer.
Once in the app, select 'Check Symptoms' on the home page and choose the main issue causing concern. You’ll then be asked to answer some questions based on your puppy’s condition.
PupStart T&Cs
Here are the full Terms and Conditions for the Animal Friends PupStart programme:
- The PupStart programme is promoted by Animal Friends Pet Insurance Limited - No.1 The Crescent Solstice Park, Amesbury, SP4 7QA and is in partnership with Joii Pet Care trading as VET AI Limited - Ebble House, Odstock, Salisbury, SP5 4JB.
- These Terms and Conditions apply to the PupStart programme and participation in the programme is considered as acceptance of these Terms and Conditions.
- All participants must be resident in the UK and aged 18 or over.
- Access to PupStart is only available for Animal Friends Pet Insurance customers, who hold a current policy with a puppy aged from 4 weeks (but less than 1 year) old.
- If you cease to be an Animal Friends Pet Insurance customer you will be removed from the PupStart programme, as the benefits are exclusive to customers.
- Customers will automatically receive PupStart emails when they take out a policy for a puppy aged from 4 weeks (but less than 1 year) old. Customers can opt out of the PupStart programme at any time by clicking the link at the bottom of any PupStart email.
- To access one-to-one virtual puppy clinics and vet consults, you’ll need to download the free Joii Pet Care app and sign up as an Animal Friends Pet Insurance customer.
- To receive the in-app puppy content from Joii, customers will need to ensure that their notifications are switched on in the Joii Pet Care app preferences.
- To change email preferences, call us on 0344 557 0300 or log into your account on Customer Hub through hub.animalfriends.co.uk and update your communication preferences.
- There is no limit on the amount of free vet consultations an eligible dog or cat customer can request.
- The free Joii Pet Care app is only compatible with Apple iOs 14.0 or later, iPhone and iPod Touch and Android 6.0 or later.
- Joii Pet Care services are only accessible through the free Joii Pet Care app.
- It can take up to five minutes from the time you buy a policy before Joii Pet Care has all the required information to allow you to sign up. You will be able to use the app and your account from day one.
- The Joii Pet Care app is recommended not to be used in life-threatening situations. Please contact your vet in the event of an emergency involving your pet.
- The information shared with the Joii Pet Care team will be shared with Animal Friends Pet Insurance including vet notes if there is a subsequent claim.
- Joii Pet Care is currently not able to offer prescription medication to all areas of the UK due to a change in the RCVS guidelines. The Joii Pet Care vet team will be able to confirm during a consult if they are able to prescribe prescription medications in your area.
- Joii Pet Care vets and vet nurses are not able to discuss your Animal Friends Pet Insurance policy details, for further information about your policy please contact info@animalfriends.co.uk or call 0344 557 0300
- Animal Friends Pet Insurance are not liable for any adverse conditions encountered by any pet, as a result of you using the puppy first aid knowledge you have learnt in this programme.
- One-to-One virtual puppy clinics and training advice with a Joii Pet Care vet nurse are available from 9am-5pm seven days a week.
- Any regular subscription packages you enrol in through Joii Pet Care will be solely contracted by Joii Pet Care and not Animal Friends Pet Insurance. Any queries regarding subscriptions and recommendations for food or treatments should be emailed to hello@joiipetcare.com.
- Animal Friends Insurance reserves the right to change these Terms and Conditions at any time by giving reasonable notice for legal, regulatory, business or policy reasons.
- Animal Friends Insurance is not liable for any adverse reaction, encountered by any pet, as a result of using any of the products recommended as part of the programme.
- We keep your identifiable information private and manage it in accordance with our Privacy Policy.
- Animal Friends Insurance accepts no responsibility for any damage, loss, liabilities, injury, or disappointment incurred or suffered by you as a result of taking part in the PupStart programme. Animal Friends Insurance further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials.
- If any paragraph in these terms and conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other paragraphs of these terms and conditions, which shall remain in full force and effect.
- These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction in connection with these terms and conditions.
- The PupStart programme is in no way sponsored, endorsed, or administered by, or associated with, Facebook, Twitter, or Instagram.