Sick twice or noticed a change in poop?
When your pet has a poorly and upset tummy, it can be a worrying time. They can’t tell you how unwell they feel, but there can be obvious signs when they’re suffering, like the inability to keep their food in, or down.
Not to mention, a cat or dog experiencing diarrhoea or vomiting (D&V) can also be costly to you.
But much like human ailments, advances in technology means that pet owners can now get the same help they need without always having to take their pet into a vet practice.
With Joii Pet Care, Animal Friends cat and dog customers can access a FREE and convenient alternative to traditional vet appointments from the comfort of their home when issues start. This online service can also help give you confidence on when urgent treatment or in-practice support is really needed, meaning you can save your insurance claim pot for the moments that matter, protecting your pet from any serious health illnesses or injuries they may experience in the future.
At Animal Friends, we’re also not ashamed to talk about D&V (as yucky as the subject may be!). We're here to help you feel confident enough to prevent, or more realistically, to spot any early signs of illness and deal with common problems like D&V with a round up of useful blogs, articles and advice.
Be Prepared. Download Joii today!
*Correct as of October 2024. In the last 12 months, Joii has successfully resolved 75.8% of vomiting cases and 86.5% of diarrhoea cases.
Arm yourself with ways to avoid and treat common illnesses, like upset stomachs, today:
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Diarrhoea in dogs
The causes, symptoms, and treatments for diarrhoea in dogs.
Vomiting in dogs
We look at the causes and recognise the symptoms for vomiting in dogs and ways to prevent them from throwing up.
Pet diarrhoea myths
We're debunking some of the myths surrounding pet diarrhoea and how to manage the runs.
How to spot early signs of illness in cats
Cats are good at hiding things, so spotting illness in cats can be quite difficult. Look out for any subtle signs your cat may be unwell.
Top 10 most toxic foods for pets
From chocolate to alcohol, we take a look at the top 10 most toxic food for pets and the effects they have. Some of these might surprise you!
Speak to a vet, any time, for free
As an Animal Friends cat or dog customer you have access to free vet video consultations and advice through the Joii app. You can speak to the veterinary experts at Joii Pet Care from the comfort of your own home, 24 hours a day, 7 days a week.
How to save money on your pet’s medication
Online pet pharmacies can be a great way to save money on the medication you’d usually get from your vet. Not only can they be cheaper to buy, they could also help you get the most out of your pet insurance.
Should you need to make a claim, here's how you do it...
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Ask your vet to submit a claim on our vet claims platform, Pawtal, on your behalf
This means that claims can be dealt with much faster! -
Making a claim for repeat meds
Repeat medication claims can be submitted online by logging into your account. -
Track open and closed claims
Once your claim has been received, you'll be able to track it's progress in your account.
We're sorry to hear your pet has been poorly! The quickest way to make a claim is through your vet. However, if your vet doesn’t use our online claim system, Pawtal, then you can download a paper claim form to pass to your vet.
Need to know more?
In the last 12 months, Joii has successfully resolved 85.7%* of diarrhoea cases through their consultations.
*Correct as of January 2024
In the last 12 months, Joii has successfully resolved 74.5%* of vomiting cases through their consultations.
*Correct as of January 2024
In the last 12 months, Joii’s consultations have resolved 67.4%* of all types of dog and cat health care issues.
*Correct as of January 2024
Joii Pet Care's video consultations can resolve nearly 70% of common dog and cat health care issues from the comfort of your home.
Animal Friends cat and dog customers can save time and money by contacting Joii to get FREE expert, RCVS-registered vet support, no matter your worry. Joii will always notify you if you need to seek more urgent care.
Joii is available any time, any day, at the tap of a button.
You can find out more about Joii here.
You can download Joii here.
No. The Joii app should not be used if you are worried about an urgent or life threatening situation and you should seek advice your local vet, in person, as soon as possible.
Joii is, however, available if you are not sure whether your pet's condition is urgent. You can also use their 'vet finder' feature that can help you locate your nearest veterinary practice in an emergency if you need help.
You can start an online consultation with one of Joii's qualified veterinary surgeons and nurses by choosing a video call through the Joii app.
All you need to do is follow the on-screen steps until you come to the online waiting room, where one of Joii's vets or vet nurses will notify you when your consultation is ready to start. You will be informed of any waiting times. Please ensure your pet is waiting with you.
The consultation will be guided by the vet or vet nurse and takes place from the comfort of your own home. A lot of examinations can be carried out effectively online - sometimes it’s actually better to see your pet relaxed in their own home environment.
If, for any reason, the consultant identifies that your pet needs an examination face to face, Joii's vet or vet nurse will let you know and will help you find a vet near you, if you need it.