Vets Pawtal
Our online claims platform for vets, makes the claims process easier and quicker.
How Pawtal can make claiming easier for you…
Chat directly with our specialists
Our Pawtal specialists can quickly answer any claim queries via direct messenger (during office hours).
Pre-authorisation within an hour
Submit through Pawtal before 4pm and we’ll aim to confirm within the hour if we are able to cover the claim.*
Pay the policyholder or the vet practice
You can choose who the claim is paid to, which means you’ll no longer have to complete a new or continuation claim form for customers.
Register and claim within the same day
Sign up before 4pm and, if your registration is accepted, you can start submitting claims through Pawtal on the same day.
We’ll keep your customers informed
We’ll let your customers know that you’ve submitted a claim, saving you time...
*Timeframes are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.
More helpful features on Pawtal...
Pawtal also hosts other helpful ways for customers to pay their vet bills. This includes the ability to spread the cost of unexpected vet fees monthly.
To find out more, you can log into your existing Pawtal account, or if you are a new customer, you can create an account for FREE.
Start using Pawtal today
Vets can login or register to be able to start submitting claims online. There is no paperwork and you can submit your first claim the same day. Got any questions? Check out our FAQs.
There are no forms for the customer to complete, so submitting claims directly to us minimises any delays and we can deal with getting claims paid quickly.
If you have any problems logging in, please call us on 01980 666 044 or email us at pawtal@animalfriends.co.uk.
Support and FAQs
Do you need Pawtal support or have any questions about Pawtal? Check our FAQs below or contact us.
You will need to go to Pawtal and register your details. You will need to provide the following information:
Your name and email address
Practice name and address
Practice telephone number
It’s free.
No, Pawtal is web based and no additional software is required. Just go to pawtal.animalfriends.co.uk to make a claim.
Please note that Pawtal does not work on web browsers that are no longer supported by your browser provider, such as Internet Explorer 9.
Once you have registered, we will send you a password, so you’ll be able to log into Pawtal. Please note that it may take up to an hour before you receive a password and will only be sent during office hours. Once you receive a password you can log into Pawtal and submit a claim. If you have any problems registering with us, please call us on 01980 666 044.
If you have problems logging into Pawtal, you can reset your password or, if you have forgotten your email address, please call us on 01980 666 044.
Not only is the claims process quicker and easier, you can get a pre-authorisation within an hour, keep track of claims and payments and message our claims assessors directly (during office hours). We also aim to review claims submitted through Pawtal within 24 hours.
These time frames are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.
To be able to pay out the claim quickly, we will need to have all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.
Submit through Pawtal before 5pm and we’ll aim to confirm within the hour if we are able to cover the claim. This allows you to check what cover is in force, the excess applicable and to what extent we will cover the treatment required.
These timeframes are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your customer’s policy.
When you submit a claim for your customer, we will text and email them to let them know a claim has been made. If they do not want the claim to proceed, they can easily let us know and we’ll investigate the reasons why. Otherwise we will review the claim the following day.
You will no longer need an Authorisation book. We will contact your client via text and email to let them know you have submitted a claim on their behalf.
For auditing purposes please send your current Authorisation book back to us at Animal Friends Insurance, Number 1 The Crescent, Sunrise Way, Amesbury, SP47QA.