FAQs
When can I change the excess on my policy?
You can increase your excess at any time. You can only decrease your excess at renewal, or when you decrease your level of cover during the policy year.
To make a change to your excess, you can do this in your online account, or by contacting us on 0344 557 0300, Monday to Friday, 9am - 5pm
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.