FAQs
Is dental treatment covered?
If you have a Lifetime £10,000 or Lifetime £18,000 policy, we’ll pay for dental illness or accident up to £3,000.
If you have a Lifetime Prestige policy or a Lifetime £5,000 policy, we’ll pay to have your pet’s teeth removed, or their gums repaired, if they’re damaged in an accident. We don’t cover any other dental or gum treatments or conditions, including epulis.
We’ll only cover dental illness or accident claims on these policies if your pet had a dental exam within a year of the injury or illness and you followed the vet’s advice.
If you have any other policy, we don’t cover any dental or gum treatments or conditions at all. This includes the cost of any tests that lead to a dental or gum problem being diagnosed.
This benefit is different for customers who have renewed with us from Aviva.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.