This policy is a 12-month contract of insurance that can be paid annually or monthly.

You can cancel your policy at Monday to Friday, 9am to 5pm. You can also cancel by speaking to us on LiveChat or by emailing info@animalfriends.co.uk.

We cannot cancel a policy without the policyholder’s permission.

For new customers - If you cancel your policy within 14 days of receiving your documents and we haven’t paid a claim, we’ll give you a full refund. If you cancel after 14 days of receiving your documents and we haven’t paid a claim, we’ll refund you for any time left on your policy.

For existing customers - If you cancel your policy within 14 days of your policy start date and we haven’t paid a claim, we’ll give you a full refund. If you cancel after 14 days of your policy start date and we haven’t paid a claim, we’ll refund you for any time left on your policy. If we’ve paid any claims for something that took place in this policy year, you’ll need to pay the full years premium which is shown in Your Schedule. For more information about cancelling your policy, please see the 'Cancelling your policy' section of our Policy Booklet.