FAQs
When can I claim if my pet or horse passes away?
Pet
If your pet dies or is put to sleep, we may be able to cover some of what you paid for them. The amount we’ll pay depends on how they died, how old they were when they died and how much you paid for them.
For dogs aged over 8 years of age and cats over 10 years of age, you can still claim under this section, but your pet has to have died due to an accident.
Horse
If your horse dies or is put to sleep, we’ll pay either their market value or the amount you chose for this section, whichever is less.
For horses aged over 20 years of age, you can still claim under this section, but your horse has to have died due to an accident.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.