FAQs

When can I claim if my pet or horse passes away?

Pet 

If your pet dies or is put to sleep, we may be able to cover some of what you paid for them. The amount we’ll pay depends on how they died, how old they were when they died and how much you paid for them. 

For dogs aged over 8 years of age and cats over 10 years of age, you can still claim under this section, but your pet has to have died due to an accident. 

Horse 

If your horse dies or is put to sleep, we’ll pay either the purchase price or the amount shown on Your Schedule, whichever is less.
 
We will ask to see a copy of the purchase receipt in the event of a claim.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.

A-Z of terms