About Animal Friends
Some useful questions about Animal Friends.
If you would like to contact us, please go to our Contact us page where you can find the right phone number or email address, for your enquiry.
Alternatively, you can use our Live Chat facility which appears in the bottom right of your browser window when viewing our website. Opening times are Monday – Friday: 09:00 – 17:00
Please view our Privacy Policy, which contains all the information about how we record, use and store your data.
We are subject to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, which controls how we are allowed to use your data. This helps to ensure your protection.
Policies which started before 27th February 2025 are underwritten by Red Sands Insurance Company (Europe) Limited (RSE).
Policies which start on or after 27th February 2025 are underwritten by Pinnacle Insurance plc.
If you are an existing customer, you can also refer to your policy documents which will provide further details.
We donate money to animal welfare charities on a regular basis, in fact we’ve donated over £8.5 million to date!
This is thanks to our wonderful policyholders; without them we wouldn’t be able to support the hundreds of worthy charities who benefit from our donations.
As we are a financial service provider, we are authorised and regulated by the Financial Conduct Authority (Financial Services Register number 307858).
This means that we are governed by specific guidelines to ensure the fair treatment of our customers.
We are subject to UK regulatory conditions.
Yes, we may contact you about your policy. For example, we may need to speak to you about any payments, claims, renewals or changes to your policy.
We will also call you if you have completed one of our contact forms and would like us to call you back.
The number we’ll call you from will be 01980 850 000 or 0344 557 0300.